On the Case Progress Timeline itself, you will see a left-to-right chronological progression from the date the case was opened (either when you created the case file in MerusCase or the custom date you may have entered in Case Info under Date Opened) up through the current day. If the case has been closed, the end of the Timeline will be the date entered in Case Info under Date Closed.
Each segment of time on the Case Progress Timeline is a Phase, which denotes a distinct period of billing in the case (e.g. Pre-Trial versus Trial). Phases allow you to structure billing according to a case’s progression, per your or your billing contacts’ needs.
Different Progress Templates can have entirely different Phases with different customization. In addition, any Administrator in your firm can go into any case and customize a Template to suit that case in particular. If a case already has a customized template, Power Users with Accounting can likewise edit said customized template.
MerusCase automatically chooses the most specific Progress Template available, which will be one of the case type specific Templates for the case’s type. If there are no such Templates, it will be one of the default Templates. If you have no Templates whatsoever in your firm, the Timeline will simply note the open, closed, and last modified dates for the case.
To select a different Template, click on the Options button and select one of the options appearing there by their title. The options available here are all default Templates in your firm and any Templates specific to this case type. Whichever one is currently selected will have an Active tag next to its name.
The number of Phases is customizable, as is the name, description, maximum billable time (in hours), and duration of any given Phase. This can be done broadly for all case types or certain case types (see the section below) or on a case-specific level. For the latter, click on the Options button in the top right of the Timeline, select Create Custom Phases (This Case Only), and confirm with Create Custom Phases for this Case Only when prompted to.
The Template on the Timeline won’t appear to have changed, but it is now fully customizable. If you ever wish to undo your customizations, click on the Options button and choose Delete Custom Progress Settings.
To now add a new Phase click on Add Phase and select a placement option to add a new one on the Timeline. Simply click on any Phase on the Timeline to open said Phase’s editing area.
Click Save to finish your editing, Cancel to undo any changes you’ve made and exit out of editing, or Delete to delete the Phase altogether.